Main Purpose of the Role:
We are seeking a Technical Customer Success Advisor to join our elite Concierge Services team supporting strategic and high-value managed clients. This role combines business acumen, technical depth, and data-driven insight to help customers realize measurable outcomes from their technology investments.
Qualification
- 5+ years in Technical Account Management, Consultancy, Service Delivery, or Customer Success Management.
- Strong understanding of ITSM, Cloud Infrastructure, Networking, Security, and Automation frameworks.
- Experience interpreting market research (Gartner, IDS, Forrester) into customer-specific strategies.
- Proficiency in data analytics tools and dashboards.
- Familiar with SLA management, governance, and ITIL processes.
- Excellent communication, executive presentation, and stakeholder management skills.
Preferred Background
- Bachelor’s degree in IT, Business, or related discipline.
- ITIL, PMP, or Technical Certification preferred.
- Prior experience in Managed Services, SaaS Operations, or Enterprise Service Management consulting
Success Characteristics
- Analytical thinker | Strategic storyteller | Technically fluent | Data-drive communicator | Influencer | Trusted Advisor
Benefits
Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
PTOs
Vacation Days.
Save on commute
Paid office parking.
Discount Programs
Medical-related discounts.
Prime location
In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
Sponsored Events
Team social events and Christmas Dinner.
Sport Activity
Join your colleagues in various sports activities in the area.
Eat & Drink
Enjoy a kitchen stocked with drinks, coffee, and snacks.
