Platform Operations Engineer

Main Purpose of the Role:

The IP4G Engineer is a crucial member of the team, specializing in the integration, optimization, and management of the IP4G environment. This role requires expertise in IBM Power architecture, Google Cloud Platform (GCP), and cloud-native technologies to deliver high-performance, scalable, and cost-effective solutions for clients. The Engineer collaborates closely with cross-functional Engineering and Product teams to design, deploy, and support IBM Power workloads on Google Cloud, ensuring seamless integration and optimal performance.

Essential Functions:

• Deploy code and configure infrastructure components in support of IP4G, leveraging deployment automation tools and infrastructure as code (IaC) practices.
• Participate in workshops, and presentations to discuss project requirements, progress, and future roadmap plans.
• Collaborate with team members on best practices to ensure quality, stability, performance, resiliency, and maintainability of your solutions
• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• An on-call rotation with other members of the Platform Operations team
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Contribute to public and internal documentation to amplify your impact.
• Collect, analyze and report on IP4G support metrics / KPIs to identify problems or areas of focus.
• Contribute to the development and continuous improvement of the IP4G infrastructure.
• Collaborate with engineering and observability teams to improve telemetry and log collection, add new dashboards, and create alerts.
• Continuously improve our ability to identify and resolve incidents by improving the observability and tools available to our team
• Ensure adherence to security policies and procedures
• Other duties as assigned.

Required Skills/Abilities/Competencies

• • Development experience with Python and/or Go preferred
  • Excellent verbal and written communication skills.
  • Ethical and critical thinking.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency in programming languages.
  • Strong background knowledge of IBM Power architecture, AIX/Linux operating systems, virtualization technologies (e.g., PowerVM, PowerVC, Openstack), storage solutions (e.g., IBM Flash Systems, San Volume Controller) or Networking technologies (e.g. EVPN/VXLAN, BGP, VLANs, Routing, Firewalls)
  • Proficiency in Google Cloud Platform services, including Compute Engine, Kubernetes Engine, Cloud Storage, Networking, and IAM.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certification in IBM Power Systems (e.g., IBM Certified System Administrator - AIX, IBM Certified Technical Sales Specialist) and Google Cloud Platform (e.g., Google Cloud Certified - Professional Cloud Architect) is highly preferred.
• Proven experience designing, deploying, and managing IBM Power workloads in cloud environments, preferably within a managed services or cloud service provider organization