Main Purpose of the Role:
A NOC Specialist is responsible for monitoring, maintaining, and troubleshooting an organization’s network infrastructure to ensure optimal performance and uptime. They serve as the first line of defense against network disruptions and play a critical role in maintaining business continuity.
Essential Functions:
The Company is committed to the success of its employees. If you require accommodation because of a ground protected under the applicable human rights legislation, please contact People Operations at your earliest convenience.
- The reason the job exists is to perform that duty.
- A large percentage of work time is spent performing the duty.
- There are no (or a limited number of) other employees available to whom to assign that job duty.
- The work is so highly specialized that the person filling the job is hired for his or her expertise and ability to perform that job duty.
Required Skills/Abilities/Competencies
- Fluent English language skills required: verbal and written communication.
- Self-motivated and disciplined.
- Good understanding of network protocols (TCP/IP, DNS, DHCP)
- Basic understanding of IT infrastructure concepts (computing, cloud, networking)
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Zabbix, Auvik)
- Proficiency in operating systems (Windows, Linux, Unix)
- Excellent problem-solving and communication skills
- Ability to work in high-pressure, 24/7 environments
- Mobility, willingness to learn and enjoy working on projects.
- Ethical and Critical Thinking
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Entry-level roles (1–2 years in IT support or networking); senior roles demand deeper expertise.
- (preferred) CompTIA Network+
- (preferred) Cisco Certified Network Associate (CCNA)
- (preferred) ITIL Foundation
Benefits
Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
PTOs
Vacation Days.
Save on commute
Paid office parking.
Discount Programs
Medical-related discounts.
Prime location
In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
Sponsored Events
Team social events and Christmas Dinner.
Sport Activity
Join your colleagues in various sports activities in the area.
Eat & Drink
Enjoy a kitchen stocked with drinks, coffee, and snacks.
